SRAM is committed to delivering high-quality innovative components that will enhance your ride. This page will lead you through the warranty process if the unexpected happens.

SRAM Warranty Process

If you are the original owner and the product was purchased within the last two years, follow the steps below to submit your product for warranty evaluation.

• Step 1: Take the receipt and your SRAM product to your original point of purchase. 
  If your point of purchase is not available, please contact another dealer for assistance.

• Step 2: The dealer will perform a basic evaluation of the product.
  Some issues that appear to be under warranty may require routine service or repair. For service and troubleshooting help, see our support resources here.

• Step 3: The dealer will contact our nearest Service Center, where trained technicians will provide prompt troubleshooting and regional warranty assistance.
  In most cases, the product will be sent to the nearest Service Center for evaluation or service.

• Step 4: The SRAM Service Center will notify your dealer about the approval or denial of the warranty claim. 
  If you have questions about the evaluation process, your dealer can contact the Service Center for your warranty claim’s status. Our Service Centers strive to handle all claims as quickly as possible.

Please note that the warranty process may vary slightly by region. For RockShox riders in Australia, sign in to SRAM.com with your SRAMid to contact your regional support teams, or follow the process above

Warranty FAQ

Q: What is not covered by your warranty?

A: In addition to normal wear and tear, damage resulting from a collision; improper installation, operation or service; and use of incompatible or modified parts is not covered under warranty. See the full details of the warranty policy here.

Q: There are no dealers in my region or country. Can I still submit a warranty?

A: In regions without a SRAM Service Center, please contact your original point of purchase. If your product was originally purchased as part of a complete bicycle, then your point of purchase can arrange support via their bicycle brand’s warranty process. For products purchased individually and not part of a complete bicycle, your point of purchase can provide warranty support as permitted by local rules.

Q: What am I supposed to do if my dealer told me to contact SRAM directly?

A: To provide the best technical service and warranty support, SRAM Tech Support has been passionately supporting riders through their local dealers for decades. It is unusual for an authorized dealer not to be able to help. If this occurs, please ask the dealer to call our nearest Service Center for assistance, or you can contact another dealer.

Q: Where can I receive warranty support if my local bike shop is out of business or temporarily closed?

A: If your point of purchase is not available, please contact another dealer for assistance. SRAM works with thousands of dealers around the world to ensure that you have as many local service and support options as possible. It is essential that your product be evaluated in person by an authorized dealer. Many products simply require troubleshooting assistance or service, and a visit to your local dealer will help get you back on your bike faster. See our Dealer Locator.

Q: Do you have a crash replacement program?

A: As riders, we understand crashes are part of riding. If you have a product damaged in a crash, please have your dealer contact their SRAM Service Center for options. SRAM offers paid service or repair options for many products.

Q: How long does SRAM support products with spare parts?

A: We support our products for as long as possible, even if they have been discontinued. Contact your local dealer for replacement options. If they are out of stock, they can contact a distributor for product and spare part availability.

Q: Why can’t I warranty my product directly with you?

A: We love bikes and helping riders! However, supporting riders like you via dealers is the most direct and efficient process. With the ability to troubleshoot your bike in person, local bike shops are often the best resource for product support. Our technical specialists are standing by and look forward to helping you via your dealer.

Q: Why was I charged a fee for warranty repair or replacement?

A: We are proud to offer and support our warranty policy, and we love keeping riders on their bikes. Bicycle dealers are independent businesses and may charge a fee for handling a warranty claim, especially when they are not the original point of purchase. This is not a SRAM fee, but a dealer fee. Please ask your dealer about labor fees before service.

Thule Guarantee

Under the Thule Guarantee, Thule will warranty all Thule branded products under the original purchaser, during its specified time frame listed below, and for products manufactured by Thule. The warranty terminates if the product’s owner fails to present this Term of Warranty when requesting repairing services from Thule, under the terms provided herein.

Subject to the limitations and exclusions described in this warranty, Thule will remedy defects in materials or workmanship by making the necessary repairs within thirty days without charge for parts or labor. In addition, if it is not possible to remedy the defects, Thule will replace the product, the consumer may elect to receive a refund equal to the purchase price paid for the product, or, a credit to be used toward the purchase of a new Thule product in the same category.

This Thule warranty coverage does not, under any circumstances, cover any damage to non-Thule products used in conjunction with Thule products.

No warranty is given for defects caused by normal wear and tear, scratches, accidents, modifications or any types of repair other than those authorized by Thule.

No warranty is given for defects resulting from conditions beyond Thule’s control including, but not limited to, misuse, overloading, or failure to assemble, mount or use the product in accordance with Thule’s written instructions or guidelines included with the product or made available to the purchaser.

In the event that a product is defective, the purchaser should contact the Thule dealer from whom the product was purchased. If the dealer is not able to correct the defect, the purchaser should contact Thule in writing.

In the event that the product needs to be returned, a representative from Thule will provide the purchaser with the appropriate mailing address and any additional instructions. Please note that the purchaser will be responsible for mailing the product to Thule, with proof of purchase in the form of an original purchase invoice or receipt, and with a detailed description of the defect. The mailing costs will be refunded by Thule, upon presentation of the related mailing receipts.

Disclaimer of Liability: Repair or replacement of a defective product or the issuance of a refund or credit (as determined by Thule) is a purchaser’s exclusive remedy under this warranty. Damage to a purchaser’s property or other person is excluded. This warranty is expressly made in lieu of any and all other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose, but excepting the warranties which are expressly provided by law.

Thule’s sole liability to any purchaser is limited to the remedy set forth above. In no event will Thule be liable for any lost profits, lost sales, or for any consequential, direct, indirect, incidental, special, exemplary, or punitive damages or for any other damages which were not directly and clearly caused by a defecting product.

This warranty gives you specific legal rights. You may also have other rights which vary based on country or state.

In order to keep you informed about relevant product news and important warranty and product safety information, please register your product with us.