DT Swiss Warranty Fair-Share

DT Swiss Warranty Fair-Share

At DT Swiss, we understand that no product is indestructible. Riding errors, crashes or punctures can sometimes damage a product to the extent that function is seriously impaired or safe use is no longer possible. We are dedicated to providing you with the best possible support. This page outlines the terms and conditions of our Warranty and introduces our Fair-Share Policy, offering you extended coverage for your carbon wheels.

1. warranty

In the event of material or manufacturing defects, DT Swiss will repair your product free of charge. The following conditions apply:

1.1  Legal Warranty: Valid FOR all products

• All DT Swiss products are covered by a legal warranty period of 24 months from the date of purchase.
• During this period, DT Swiss will repair any material or manufacturing defects free of charge.
• Please keep your original sales receipt, as it must be presented to make a warranty claim.
• The warranty excludes wearing parts such as ball bearings, tubeless ready tape, etc.
• Proper use and adherence to assembly, handling, and maintenance instructions are necessary for warranty coverage.
• Modifying the product or using incompatible parts will void the warranty.
• The product's serial number must be clearly identifiable.
• The damaged product becomes the property of DT Swiss.
• DT Swiss AG is not liable for indirect or consequential damage, but your statutory rights remain unaffected.
• The place of performance and jurisdiction is Biel, Switzerland, governed by Swiss law.

1.2  Extended guarantee: on carbon wheels and carbon component rims

• For our carbon wheels or carbon component rims purchased after January 1, 2020, we offer an extended guarantee beyond the legal warranty period.
• First-time owners of DT Swiss carbon wheels are provided with a lifetime guarantee against material and workmanship defects.
• No registration is necessary, however the original purchase receipt must be provided with the claim.
• The receipt must provide the following details: seller's name, buyer's name, product name, date of purchase.
• Proper assembly, handling and maintenance following the user manual, are prerequisites for extended guarantee coverage.
• The wheel must not be modified or used with incompatible parts and the maximum system weight should not be exceeded.

2. Fair-Share Policy

2. Fair-Share Policy
(crash replacement)

In the event of a crash or self-inflicted incident, we will repair your DT Swiss carbon wheel at a fair price. The following conditions apply:

2.1  Fair-Share for carbon wheels

• Cost per wheel: CHF 249 / EUR 249 / USD 249.
• Exception for the ARC 1100 DISC: CHF 749 / EUR 749 / USD 749.
• Includes: new rim, nipples and tubeless tape.
• Includes: return shipping costs after repair.
• Our crash replacement program is valid for first-time owners of DT Swiss carbon wheels over a period of 10 years from the purchase date.
• It is applicable on all carbon wheels which were purchased after January 1, 2020 and from model year 2020.
• No registration is necessary, however the original purchase receipt must be provided with the claim.
• The receipt must provide the following details: seller's name, buyer's name, product name, date of purchase.
• The wheel must have a unique product designation and clearly recognizable serial number.
• Proper assembly, handling and maintenance following the user manual, are prerequisites for Fair-Share coverage.
• The wheel must not be modified or used with incompatible parts and the maximum system weight should not be exceeded.
• If no replacement rim is available, DT Swiss will provide a new wheel according to Fair-Share conditions.
• The defective product becomes DT Swiss' property.
• To minimize global carbon waste, the defective carbon rim is recycled through our recycling partner.
• Any other or further claims of the buyer under applicable law shall remain unaffected by the Fair-Share Policy. 

Fair-Share for carbon wheels does not cover:

• Damages due to improper storage, transport or optical impairments.
• Wear parts such as ball bearings, freehub bodies, components of the freewheel system are excluded.